FAQs

Please email your query over to info@powrmatic.co.uk stating our sales order number, along with photos of the goods received. If this is an administrative error, we will raise a new order for the correct part as per your quote/ purchase order.  We will also raise a return, provide you with a returns authorisation number and arrange collection of the incorrect item(s).  On receipt of the goods, we will issue a full credit.

Shortages or loss of goods must be notified to us within three days of receipt.  Please contact us as soon as possible so that we can investigate. Email info@powrmatic.co.uk quoting our sales order number and advising which items are missing.

Please contact us as soon as possible by calling 01460 53535 or by emailing  info@powrmatic.co.uk. Each case will be assessed to see if cancellation is possible and what charges may be incurred.

Please contact us as soon as possible if you wish to make an amendment to an order.  We would suggest calling us on 01460 53535, in the first instance, to find out the status of the order.  We may ask you to send us a confirmation of the changes by email and, if necessary, send a revised purchase order.

For next-day spares orders, our cut off time for next day delivery is Monday-Thursday 11am and Friday 10am.  Please send any new orders to orders@powrmatic.co.uk.

Orders damaged in transit must be notified to us immediately.  If the damage is evident on delivery please refuse delivery and contact us on 01460 53535.  Do not sign as “unchecked” as we will not consider any claim if you do so.  If the damage is discovered after the order has been received and unwrapped, please contact us straightaway and email photos of the damage so that we can investigate as quickly as possible. Please email info@powrmatic.co.uk quoting our Sales Order number.

Please contact us straight away by emailing info@powrmatic.co.uk, including our Sales Order number and pictures of the items that you have received. We will then investigate, as quickly as possible, and let you know how we are going to correct this error.

Yes, we can accept some items back within 30 days of delivery, for credit, less our 25% restocking charge. You will need to arrange and pay for the return carriage and the credit will be subject to items being received by us as unused, uninstalled, in as new condition with all packaging and labelling intact.

Please email info@powrmatic.co.uk requesting a returns authorisation number from us, quoting our Sales Order number that the returns relate to, and confirm that you accept our 25% restocking charge.

Please note that we do not accept back the return of flue or bespoke (non standard) products. 

We cannot accept returns without prior agreement and a RAN (Returns Authorisation Number).

Yes, please email info@powrmatic.co.uk.

Parcel deliveries which are sent with a carrier, such as DPD, provide notifications by email and text message.

For pallet deliveries, ETAs can usually be provided on the morning of delivery. Please contact info@powrmatic.co.uk or call 01460 53535.

Yes, orders can be collected from us.  Please state this on your Purchase Order and we will contact you for further information should we require it.  Please quote our Sales Order number when collecting.

The opening times for our warehouse are Monday to Thursday 8:00 am to 4:00 pm and 08:00 am to 12 noon on a Friday.

For spares orders (parcels), we offer a next day delivery service, next day before 12:00 and next day before 10.30. Please contact us for pricing.  Please refer to our delivery cut off times for ordering.  Pallet orders are usually sent out on an Economy 48hr service, with orders being despatched from us 48 – 72 hrs prior to delivery.

Yes, please state this on your Purchase Order and provide site contact details (name and telephone number) to ensure a successful delivery.