Welcome to our FAQs! We understand that you may have questions and concerns, so we’re here to provide you with the answers you need. Below, you’ll find a curated list of commonly asked questions to help guide you through your experience with our website. Whether you have inquiries about our products, services, shipping, returns, or any other aspect of our business, this section aims to address them all.
Orders damaged in transit must be notified to us immediately. If the damage is evident on delivery please refuse delivery and contact us on 01460 53535. Do not sign as “unchecked” as we will not consider any claim if you do so. If the damage is discovered after the order has been received and unwrapped, please contact us straightaway and email photos of the damage so that we can investigate as quickly as possible. Please email info@powrmatic.co.uk quoting our Sales Order number.
Please contact us straight away by emailing info@powrmatic.co.uk, including our Sales Order number and pictures of the items that you have received. We will then investigate, as quickly as possible, and let you know how we are going to correct this error.
Yes, we can accept some items back within 30 days of delivery, for credit, less our 25% restocking charge. You will need to arrange and pay for the return carriage and the credit will be subject to items being received by us as unused, uninstalled, in as new condition with all packaging and labelling intact.
Please email info@powrmatic.co.uk requesting a returns authorisation number from us, quoting our Sales Order number that the returns relate to, and confirm that you accept our 25% restocking charge.
Please note that we do not accept back the return of flue or bespoke (non standard) products.
We cannot accept returns without prior agreement and a RAN (Returns Authorisation Number).
Yes, please email info@powrmatic.co.uk.
Parcel deliveries which are sent with a carrier, such as DPD, provide notifications by email and text message.
For pallet deliveries, ETAs can usually be provided on the morning of delivery. Please contact info@powrmatic.co.uk or call 01460 53535.
Yes, orders can be collected from us. Please state this on your Purchase Order and we will contact you for further information should we require it. Please quote our Sales Order number when collecting.
The opening times for our warehouse are Monday to Thursday 8:00 am to 4:00 pm and 08:00 am to 12 noon on a Friday.
For spares orders (parcels), we offer a next day delivery service, next day before 12:00 and next day before 10.30. Please contact us for pricing. Please refer to our delivery cut off times for ordering. Pallet orders are usually sent out on an Economy 48hr service, with orders being despatched from us 48 – 72 hrs prior to delivery.
Yes, please state this on your Purchase Order and provide site contact details (name and telephone number) to ensure a successful delivery.
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