Welcome to our FAQs! We understand that you may have questions and concerns, so we’re here to provide you with the answers you need. Below, you’ll find a curated list of commonly asked questions to help guide you through your experience with our website. Whether you have inquiries about our products, services, shipping, returns, or any other aspect of our business, this section aims to address them all.
Please email your query over to info@powrmatic.co.uk stating our sales order number, along with photos of the goods received. If this is an administrative error, we will raise a new order for the correct part as per your quote/ purchase order. We will also raise a return, provide you with a returns authorisation number and arrange collection of the incorrect item(s). On receipt of the goods, we will issue a full credit.
Shortages or loss of goods must be notified to us within three days of receipt. Please contact us as soon as possible so that we can investigate. Email info@powrmatic.co.uk quoting our sales order number and advising which items are missing.
Please contact us as soon as possible by calling 01460 53535 or by emailing info@powrmatic.co.uk. Each case will be assessed to see if cancellation is possible and what charges may be incurred.
Please contact us as soon as possible if you wish to make an amendment to an order. We would suggest calling us on 01460 53535, in the first instance, to find out the status of the order. We may ask you to send us a confirmation of the changes by email and, if necessary, send a revised purchase order.
For next-day spares orders, our cut off time for next day delivery is Monday-Thursday 11am and Friday 10am. Please send any new orders to orders@powrmatic.co.uk.
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