Welcome to our FAQs! We understand that you may have questions and concerns, so we’re here to provide you with the answers you need. Below, you’ll find a curated list of commonly asked questions to help guide you through your experience with our website. Whether you have inquiries about our products, services, shipping, returns, or any other aspect of our business, this section aims to address them all.
Please complete the Credit Account Form and send to our accounts department.
No, we will need to have your EORI number in order to trade with you.
We will provide a despatch date at time of order acknowledgement, due to customs we are unable to confirm the arrival date.
If you are interested in becoming a export distributor for Powrmatic please complete the form which can be found here.
We will supply documentation according to the terms of trade and your requirements. Please specify your requirements when requesting a quotation and we can discuss the options. We normally supply goods on incoterms: EXW, DAP and DAP cleared.
What currencies do you accept for payment?
Pounds Sterling and Euros.
Yes, we have a copy of our overview brochure on our website in both French and German. To locate these click on brochure.
Product manuals can be provided in a selection of languages. Please let us know your requirement and we can confirm if this is possible.
Yes, our products have been installed in many countries across the world. We have distribution partners located globally that can assist you within their region. Alternatively, contact our Sales team and they will be happy to help. Click here for more information.
Please email your query over to info@powrmatic.co.uk stating our sales order number, along with photos of the goods received. If this is an administrative error, we will raise a new order for the correct part as per your quote/ purchase order. We will also raise a return, provide you with a returns authorisation number and arrange collection of the incorrect item(s). On receipt of the goods, we will issue a full credit.
Shortages or loss of goods must be notified to us within three days of receipt. Please contact us as soon as possible so that we can investigate. Email info@powrmatic.co.uk quoting our sales order number and advising which items are missing.
Please contact us as soon as possible by calling 01460 53535 or by emailing info@powrmatic.co.uk. Each case will be assessed to see if cancellation is possible and what charges may be incurred.
Please contact us as soon as possible if you wish to make an amendment to an order. We would suggest calling us on 01460 53535, in the first instance, to find out the status of the order. We may ask you to send us a confirmation of the changes by email and, if necessary, send a revised purchase order.
For next-day spares orders, our cut off time for next day delivery is Monday-Thursday 11am and Friday 10am. Please send any new orders to orders@powrmatic.co.uk.
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