Dedicated customer service delivery

Service excellence is our mission, the critical element for maintaining life-long, valuable relationships with our customers. We are continually improving our service to every single customer each day. We value your feedback, good and bad so we can make changes to improve our customer service delivery and meet your expectations. Click here to send us your feedback.

info@powrmatic.co.uk

01460 53535 (Option 2)

Customer Feedback Pre Delivery Form

Going the extra mile for our customers
Powrmatic puts you, the customer, right at the heart of our business. We have restructured our Sales team and created a new Customer Service Team which is responsible for liaising with customers from the point of order right through until the goods are on site. The team will be making sure that we meet your requirements at every stage of the transaction. Whether it be air conditioning, ventilation or heating unit sales or after care, are ensure you are kept informed of progress along the way.
See what our customers say

Our customer service team
Leading the Customer Service team is Helen Terry, Customer Service Team Manager. Helen has spent many years in customer service management across a range of companies and industries. The other team members also have plenty of experience in assisting customers, in a variety of companies, bringing a wealth of knowledge and experience to the group. Our aim is to provide you with the best possible experience, to stimulate customer retention and generate additional opportunities for us all.
Contact the team

“Our aim is to provide you with the best possible experience, to stimulate customer retention and generate additional opportunities for us all. We value every single customer, big or small and I believe our levels of service are the reason why our customers choose us over and over again”
Helen Terry – Customer Service Team Manager

What our customers say

Central to the way we work is our focus on building strong relationships with our customers. We believe we can support you best when we understand your business aims and also know your customers. We listen when we work alongside you and we also pay close attention to what you tell us in our customer surveys.

“There can be no doubt one of the reasons I have placed the orders is feeling more confident in Powrmatic’s understanding of my requirements and in particular Josie. She has listened to me and what is most important followed up on every aspect of my comments, through the purchase, delivery and after sales of the equipment.

Alan Mark – Nationwide Heating

“I just wanted to thank you for the service you gave us and the product you recommended is absolutely perfect. Its so much more effective and even energy efficient than the last heating unit. In fact I have had to turn the thing down. We are over the moon with it. Thanks again for the perfect service and support”

Phil Thompson – P-Tech UK

“Just want to send a quick email to say that the customer service I’ve received from Josie over the last week has been brilliant, from ordering a Powrmatic heating unit to the delivery date Josie has been very helpful and is a credit to your company.”

James Hall- Plumbase

“In today’s market you need quick, accurate and a backup service that you can rely on. Powrmatic covers all those aspects and more. ABS have used Powrmatic products time and time again over the last 42 years with end customer always being completely satisfied”

Martyn Arnold – ABS

Send us your feedback

We are continually improving our service to every single customer each day. We value your feedback, good and bad so we can make changes to improve our customer service delivery and meet your expectations. Simply fill out the form below and send us your feedback.

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