It’s good to have questions, but it’s even better to have answers. If you have a question about a Powrmatic repair, you can view our FAQ’s below which contains answers to commonly asked questions about Powrmatic product repairs.
Before booking an engineer visit, whether online or by telephone, we recommend that you read through our warranty terms and conditions here:
Is my Powrmatic Product still under warranty?
All Powrmatic cabinet, radiant and unit heaters are supplied with a 12 month labour, 24 month parts and 10 year heat exchanger sliding scale warranty*.Products including air conditioning, boilers and destratification fans are supplied with 12 months parts only warranty.
Where is my engineer coming from?
Powrmatic works with a team of trained and qualified engineers based around the country who can provide help and assistance for your Powrmatic product. When you book a repair either online or over the phone, our team will send or recommend a locally based engineer to your location, who has been trained by Powrmatic.
These service partners are all Gas Safe/OFTEC qualified and Powrmatic trained. They have a wealth of knowledge and experience on a variety of our products.
What spares are used to do the repair?
Powrmatic engineers only use original spare parts, not copies or second-hand spare parts. To ensure a successful repair in the quickest time possible, our engineers carry most of the commonly used parts on their vans.
Can I just get a local contractor to repair my product?
If your product is still under manufacturer’s warranty a repair needs to be carried out by a Powrmatic approved warranty contractor, all warranty bookings will need to go through our warranty department.
If my Powrmatic product is outside of its warranty period who can help me with a repair/service?
If your product is outside of the warranty period we have various Gas Safe and OFTEC approved contractors who can assist with a repair/service.
What information is needed to book a repair?
There are two pieces of important information that you need to have available in order to book a repair for your appliance, which are both located on the rating plate :
The model number and the serial number.
The product commissioning sheet should have been returned to Powrmatic when the product was installed, if for some reason this has not been received, Powrmatic would need a copy to ensure the product has been installed by a competent and qualified engineer.
How much will it cost to repair my product?
If your product is under the first year Manufacturer’s Warranty and your fault is covered under the terms and conditions of this warranty, your repair will be free of charge.
If your product is under the second year Manufacturer’s Warranty any parts requiring replacement would be free of charge, the labour would be chargeable. If your product is under the 10 year sliding scale warranty on the heat exchanger a reduced charge for the replacement heat exchanger can be given, labour to install the heat exchanger would be chargeable.
Finally, if your product is not under warranty or the fault is not covered under the terms and conditions of this warranty, the repair will be chargeable. Cost would be dependent on the fault.