FAQs

FAQs

Welcome to our FAQs! We understand that you may have questions and concerns, so we’re here to provide you with the answers you need. Below, you’ll find a curated list of commonly asked questions to help guide you through your experience with our website. Whether you have inquiries about our products, services, shipping, returns, or any other aspect of our business, this section aims to address them all.

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What are the flue sizes for the LX range?

The LX15-25kW is 80mm dia, LX30-50 is Ø100mm and LX60-140 is Ø130mm flue.

Can I open a credit account?

Please complete the Credit Account Form and send to our accounts department.

Who should I contact with my question?

Purchase orders: orders@powrmatic.co.uk
Sales enquiries: sales@powrmatic.co.uk
Spares enquiries: spares@powrmatic.co.uk
POD/ETA, returns or Customer Services: info@powrmatic.co.uk
Warranty/commissioning: warranty@powrmatic.co.uk
Invoice queries/remittances: creditcontrol@powrmatic.co.uk
Technical enquiries: technical@powrmatic.co.uk
Purchase Ledger: purchaseledger@powrmatic.co.uk

We’re here to help

Your question not covered? Contact our support team here –

What are the flue sizes for the LX range?

Can I open a credit account?

Who should I contact with my question?