Heater Warranty Request

If your heater is under its warranty and has a manufacturing or material fault or defect, the repair will be free of charge, subject to our heater warranty terms and conditions. Just complete the form below and our warranty team will be in touch to arrange a warranty visit.

If the heater is installed above 3.5mtrs from floor level, access equipment will be required for the engineer. As per Powrmatic’s terms and conditions this is not covered under the warranty.

Important note: To attend site we will require a copy of the completed commissioning sheet if not already submitted these will need to be emailed to warranty@powrmatic.co.uk alternatively our admin team will contact the above email address to request a copy.

Before booking an engineer visit, whether online or by telephone, we recommend that you read through our warranty terms and conditions here:

Parts Warranty Request

If your heater is under its warranty and requires spare parts, this will be free of charge, subject to our warranty terms and conditions. Just complete the form below and our warranty team will be in touch to arrange delivery of your warranty spare item/s.

Important note: Consumables such as gaskets, ignition electrodes, flame rectification electrodes, drive belts, fusible links, control batteries are all excluded from guarantee.

Before booking an engineer visit, whether online or by telephone, we recommend that you read through our warranty terms and conditions here: Powrmatic Terms & Condition Of Sale – (PDF)

Return Item (Under 4Kg)

Powrmatic has supplied you with a replacement part under warranty. We now require the faulty item to be returned to us within the next 7 days. To return a warranty parcel below 4kg please follow the below instructions:

1

 Pack the faulty item securely in the packaging used to deliver the new item

2

Ensure the parcel has Freepost POWRMATIC RETURNS printed on the outside. Nb. the name must always be in uppercase

3

Drop it off at your local post office. That’s it!

Return Warranty Item (Over 4Kg)

Powrmatic has supplied you with a replacement part under warranty. We now require the faulty item to be returned to us within the next 7 days. To return a warranty parcel over 4kg please complete the below form: