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Returns

To improve customer service and enable quick and efficient applications for credit against returned goods, Powrmatic have introduced a new Returns Authorisation Note (RAN) system. The process is simple, quick and user friendly. To arrange a return simply fill in the form below. If you require any assistance just call the office on 01460 53535.

In order to improve customer service and enable quick and efficient applications for credit against returned goods, Powrmatic have introduced a new Returns Authorisation Note (RAN) system.

The process is simple, quick and user friendly.

If you want to arrange a return simply fill in the form below. We will then verify if we can accept the return and issue you with a RAN number, which must be included in your copy of paperwork sent back with the goods.

This number must also be prominently displayed on the external packaging. This will enable us to accept the returned goods and to process valid credit claims.

You can choose to send the goods back using your own carrier, or we can arrange to collect them. Depending on circumstances we reserve the right to deduct inward carriage costs incurred and any applicable re-stocking charges from the value of credit.

Unfortunately, we cannot process credits for unauthorised returns, and returns made without prior authorisation and a valid RAN number may be refused by our Goods In department.

We hope this clarifies our Returns system, with the objective of simplifying and improving its effectiveness.

If you have any queries regarding Returns, please do not hesitate to contact our offices.

There are certain items which includes flue and non standard products, which are excluded from our returns policy, and we currently have a restocking charge of 25% net invoice value. We also cannot accept unwanted/unused goods for return if they exceed 30 days from date of despatch. Please see our terms and conditions of sale for further details.

Returns Request

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